26 Collaborative

Let Medical Virtual Assistants
help with Denial Management

Denial management is a crucial role in any type of medical practice and with a virtual assistant, managing denials can become more
efficient. A Medical Virtual Assistant can review denied claims, identify causation, and take appropriate action to resolve an issue. That
can involve appealing the denial, submitting additional documentation, and/or correcting errors within claims. In conjunction, a Medical
Virtual Assistant can also develop processes to prevent future denials, such as improving documentation practices or updating billing
codes. By managing denials efficiently, the Medical Virtual Assistant can help healthcare providers improve revenue cycles and ensure
payments for services are provided in a timely manner. This can help improve the financial performance of the practice and reduce the
workload of healthcare providers.

What We Can Do For You

There are a few things that our Medical Virtual Assistant can handle when dealing with
denial management. Those tasks include the
following:

  • Research and resolve any claims from date of denial for assigned reason codes
  • Monitor the company’s accounts receivable balances and contact patients when identified collection issues arise
  • Post electronic and non-electronic payments
  • Submit insurance claims to payers and process rejected/denied claims by sending an appeal and/or reconsideration letter
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